helpdash1
Ask at the right moment.
Collect a customer rating and an optional comment after a request is resolved, while the experience is still fresh.
Explore CSATFor CSAT surveys
The answer after the answer.
A resolved ticket is not the same as a happy customer. Ask, then keep the answer next to the work it came from.
Start with HelpdashEErin at Marlow & CoAn example conversation
Thanks — that sorted it. The first reply took a while, though.
FeedbackEverything in its place.
- Team
- Customer support
- Owner
- Assigned
- Context
- Conversation + customer
- Next step
A day in your workspace
A rating that arrives with the whole conversation attached.
2
Keep the feedback in context.
Feedback ties to the ticket and the agent who handled it, so a review reads the rating and the conversation together rather than a score on its own.
Explore the shared inbox3
Turn comments into changes.
Read ratings alongside response time and SLA compliance reports to see whether the experience matches the numbers.
Explore reportingWhat the score does not say.
The comment is the useful part.
An optional free-text comment sits with the rating, so your team sees the reason and not only the number.
Feedback by agent and by group.
Report filters cover agents, groups, companies and projects, so a support review can look at the right slice of the work.
A record you can take with you.
Export report rows as CSV when feedback needs to travel to a service review or a wider report.
Let’s make it work
for your team.
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