Hi! Can I move my workspace to our own domain? We’d love to make the experience feel more like us.
Less chaos.
More care.
Customer support.
With everyone on the same page.
Bring email, live chat and incoming social requests into one queue, with customer history, a clear owner and the next deadline in view.
14 days free. No credit card needed. A good day at the help deskConversations, connected.
Maya ChenNorthstar
#HD-1042A workspace that feels like usOpen
Interactive preview · example dataPick a conversation. Make someone’s day.
Meet customers
where they already are.
Email Live chat WhatsApp Instagram Messenger SMS
Many moving parts.
One very happy team.
From the first “hello” to the next “thank you”,
everything your support needs stays connected.
The whole story.
Right where you need it.
A question in chat. A follow-up by email. Your team picks up with the customer’s history, company and conversations already in reach.
- Tickets, live chat and customer context
- Private notes and conversations with your team
- A clear owner for every request
MC
Maya ChenNorthstar · Customer since 2024
CustomerActivityDetailsTickets
A quick question about custom domains
Live chat with Maya
Today, 10:24Getting the team set up
Resolved by Jamie
Yesterday, 14:08All the context, already here.
Company, history and conversations.
No need to ask them to start over.
Your team has talent.
Let the rules do the rest.
Route the next request, set its priority and keep response promises on track. Build rules around the way your support team actually works.
- Skill, availability and workload-based routing
- SLA policies with business hours
- Test rules and inspect every execution
Make the right connectionActive
WhenA ticket is created
IfCategory is BillingMatches
Assign to Billing team Set priority to High
Routed, with everything the team needs.
A good answer deserves
to help more than once.
Turn your team’s knowledge into a searchable help centre. Give customers a place to find answers and follow their requests, on their terms.
- A branded, searchable knowledge base
- Draft, review and publish with revisions
- A customer portal for tracking requests
a Acme help centre
A little help,
whenever you need it.
How do I connect my domain?
Make your workspace your own
Connect a custom domain in a few steps.
Getting started 8 articlesYour workspace 12 articles
Illustrative help centreKnow how it’s going.
Know where to help.
Understand the work behind your service. Bring workload, response times, SLA compliance and customer feedback into the same conversation.
- Team and channel reporting
- Customer satisfaction surveys
- Saved reports and CSV export
How your week is lookingLast 7 days
First response12 min
Time to a human reply
Customer happiness4.8 / 5
Every voice counts
Resolved conversations This week
Example data, not customer performance claims. Live chat A small window.
A small window.
A real connection.
Be there while the question is still fresh. Connect visitors with the right person, pass a conversation to a teammate, and keep the story going as a ticket when it needs more time.
- Route and transfer chats to your team
- Helpful FAQs when your team is away
- Turn a conversation into a tracked ticket
Helpdash supportExample widgetHey there. We’re here.
A real person, ready to help.
Switch the team’s availability. Try a question.
support.acme.studio
a acme.
Hello, how can
we help?
Find your answer
Getting started Your account
help.formandfield.co
form & field®
Make yourself
at home.
What brings you here?
Orders & delivery Returns
Workspaces & brandingYour customers
Your customers
know your name.
Let’s keep it that way.
Your brand belongs in the conversation. Give each business its own workspace, bring your own domain and make your help centre feel like home.
Separate workspaces Your own domain Your brand, front and centre
Make it yours Custom domains on Pro. White-label branding on Enterprise.Less chasing.
More knowing what’s next.
Good support carries on between replies. Give customers a place to follow their requests, and give your team the details to move them forward.
N Northstar supportMC
Welcome back, Maya
You’re in the right place.
Your requests, without another follow-up email.
Your requests3 requests
Connecting our custom domainUpdated todayIn progress
Inviting the design teamUpdated yesterdayResolved
A copy of our invoiceUpdated yesterdayResolved
The right details, from the start.
What do you need help with?Account & workspace
Relevant fields appear as the customer answers.
Their requests.
Their own front door.
Customers sign in with an email magic link to create and track their requests. The history stays in one place, even when the next reply takes a little time.
Explore the customer portalGet past
“Can you send more details?”
Use custom fields, conditional forms and required information to make each request useful from the start. Link custom objects when your work needs more context.
Shape your support workflowThe handoff. The deadline.
The details that matter.
The details that make a good support team
work beautifully together.
Keep your promises.
SLA clocks, business hours and escalation policies keep the next response in sight.
SLA & routingGet the right people in.
Private notes, team chat, agent groups and skills turn “let me ask” into teamwork.
Team collaborationStay in your comfort zone.
Roles, sign-in policies and activity logs put the right boundaries around your work.
Security & controlYour AI assistant.
Now on the same page.
Connect compatible AI tools to the tickets, knowledge and context your team already has. Your permissions set the boundary. You choose which changes the assistant can make.
Meet the AI connectionYou Bring me up to speed on this ticket.
Context, connected.
Conversation history, customer details and related knowledge. Available to your connected assistant.
Ticket Knowledge Your permissions
Different teams.
Same care.
A better support day looks different for everyone. Make Helpdash work the way you do.
Bring your people.
Give the work a home.
You don’t have to set up everything at once.
Start with the conversations you already have.
- 1
Open the door.
Create your workspace, connect your support email and add the chat widget to your website.
Connect your channels - 2
Bring the team in.
Invite your teammates, organise groups and make sure every request has somewhere to go.
Meet your workspace - 3
Find your rhythm.
Add your first help article, build a useful rule and see what your customers are telling you.
Find your starting point
What can I bring into Helpdash?
Your team can manage tickets, email and website chat, plus incoming requests from WhatsApp, Instagram, Messenger and SMS. Connect customer information, knowledge, automation and reporting around that work. Messaging providers need their own connection setup.
Is Helpdash priced per agent?
Plans are priced per workspace, with team and usage limits included. Starter includes 5 members, Pro includes 25, and Enterprise includes unlimited members. The pricing page breaks down the limits and features.
Can I use my own brand and domain?
Yes. Pro includes a custom domain, and Enterprise includes white-label branding. Configure the customer-facing experience for your brand and keep separate workspaces for different operations.
Does Helpdash have AI?
Helpdash connects compatible external AI assistants to your workspace through MCP. Assistants can use permitted ticket, knowledge and support tools. You control the connection’s permissions and write access.
What happens when I start a trial?
You create a workspace and get 14 days to explore Enterprise features. No credit card is collected during registration. You can connect your channels, invite the team and choose the right plan.