helpdash1
Say what “on time” means.
Define SLA policies with first-response and resolution targets. Attach them to the conditions that matter to you, such as priority, project or customer context.
Explore SLA policiesFor SLA management
A promise you can actually keep.
A service deadline is only useful if your team can see it coming. Put response promises where the work happens, and let the rules do the reminding.
Start with HelpdashNNadia at CorvelAn example conversation
We raised this as urgent yesterday afternoon.
Priority requestEverything in its place.
- Team
- Escalations
- Owner
- Assigned
- Context
- Conversation + customer
- Next step
A day in your workspace
A deadline your team sees before the customer does.
2
Count the hours you actually work.
Set your workspace timezone and working calendar so deadlines follow your business hours rather than the wall clock.
Explore business hours3
Escalate before, not after.
Use escalation rules to reassign, raise priority or notify a colleague as a deadline approaches, and inspect the execution log to understand what ran.
Explore escalation rulesFrom the deadline to the report.
Compliance you can look at.
Review the SLA compliance and response time reports, filter them and export the matching rows as CSV.
Priority with a reason behind it.
Rules can set priority from ticket events and customer context, so the deadline reflects the request rather than who shouted loudest.
A deadline everyone can see.
Service deadlines sit with the ticket in the shared inbox, alongside ownership, internal notes and the customer’s history.
Let’s make it work
for your team.
Start exploring your own workspace, or walk through your support setup with us.