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Changelog

Changelog

What we've shipped — the capabilities live in Helpdash today.

  1. Support suite

    Knowledge base, automation, CSAT, portal and live chat

    The Pro tier gained its full workflow: a multi-locale knowledge base with revisions, no-code automation rules with a dry-run sandbox, CSAT surveys that auto-send on resolution, canned responses, a customer self-service portal, and the live-chat backbone.

  2. SLA & reporting

    SLA policies with pause-on-reply and breach alerts

    Per-priority first-response and resolution targets, business-hours calendars, breach warnings, and reporting dashboards exportable to CSV or a webhook.

  3. Integrations

    Bidirectional Jira sync, LDAP and Google sign-in

    Two-way Jira sync for Cloud and Data Center, LDAP / Active Directory login and user import, Google OAuth sign-in, plus Telegram and in-app notification channels.

  4. Platform

    Multi-tenant workspaces, white-label and billing

    Row-level tenant isolation, per-workspace roles and audit logs, white-label branding and custom domains on Enterprise, and Paddle billing with enforced plan limits. The marketing site ships in 12 languages.

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