Changelog
Changelog
What we've shipped — the capabilities live in Helpdash today.
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Knowledge base, automation, CSAT, portal and live chat
The Pro tier gained its full workflow: a multi-locale knowledge base with revisions, no-code automation rules with a dry-run sandbox, CSAT surveys that auto-send on resolution, canned responses, a customer self-service portal, and the live-chat backbone.
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SLA policies with pause-on-reply and breach alerts
Per-priority first-response and resolution targets, business-hours calendars, breach warnings, and reporting dashboards exportable to CSV or a webhook.
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Bidirectional Jira sync, LDAP and Google sign-in
Two-way Jira sync for Cloud and Data Center, LDAP / Active Directory login and user import, Google OAuth sign-in, plus Telegram and in-app notification channels.
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Multi-tenant workspaces, white-label and billing
Row-level tenant isolation, per-workspace roles and audit logs, white-label branding and custom domains on Enterprise, and Paddle billing with enforced plan limits. The marketing site ships in 12 languages.