Support operations

Shared Inbox

A single team mailbox where conversations become assignable, status-tracked items so agents don't collide or duplicate replies.

A shared inbox is a team mailbox — typically behind an address like support@ — where every incoming message becomes an assignable, status-tracked conversation. Unlike a forwarded mailbox or distribution list, it adds ownership (one agent per conversation), status (open / pending / resolved), collision detection and internal notes.

It's usually the first building block of a help desk. In Helpdash, the shared inbox unifies email, live chat, a web widget, a portal and the API into one triage view.

Put these into practice with a real help desk.

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Cookie	Purpose	Duration	Owner
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`helpdash-theme`	Remembers light or dark theme.	12 months	helpdash.io

Cookie	Purpose	Duration	Owner
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`_hd_session`	Groups page views into a single visit.	Session	helpdash.io

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