helpdashA good place
to get your bearings.
A closer look at how the pieces work, with practical guidance for the people who use them.
The guide
to your
workspace.
behind the replies
Start with a question.
Six ways to get to know Helpdash.
What does a better handoff look like?
Follow a request through ownership, customer context, internal notes and service deadlines.
How do we help while someone is on our website?
Explore the website widget, the agent conversation and the handoff into a ticket.
Which answers could we stop writing from scratch?
Get to know articles, visibility, revisions and the public help centre.
What should happen without a manual nudge?
See how triggers, conditions, actions and dry runs fit into a support workflow.
How do we organise people, products and access?
Understand the role of members, agent groups, brands, projects and workspaces.
What can the support queue tell us?
Explore the report library, ticket filters, CSV exports and customer feedback.
Ready for the
nuts and bolts?
Open the complete user guide inside Helpdash for setup instructions, working procedures and the details behind each feature.
Open the user guideOpens in your Helpdash dashboard. Sign in to continue.