Feature 01 / 04
Email-to-ticket
Forward any address — we parse threading, attachments, signatures, and DMARC alignment.
Features
One workspace for every customer brand
Helpdash combines a multi-channel inbox, a sub-second chat widget, a multilingual knowledge base, automation, SLAs, and CSAT — under your own domain, with strict per-tenant isolation.
Channels
Meet customers where they already are
Feature 02 / 04
Embeddable web widget
Popup, modal, or drawer. Brand it with one accent colour and a logo, drop in a script tag.
Feature 03 / 04
REST + webhooks
Open every action over a documented JSON API with HMAC-signed webhooks and Postman collection.
Feature 04 / 04
Call-center inbound
Open API ingest for SMS gateways, telephony, or in-app intake — no plugin required.
Embeddable chat widget
widget · brand & layout Live preview
Hey there 👋 — how can we help?
Knowledge base
A self-service portal that resolves before you reply
Feature 01 / 04
Inline search (⌘K) with full-text indexing
Feature 02 / 04
Branch + draft workflow with one-click rollback
Feature 03 / 04
Embed articles directly into the chat widget
Feature 04 / 04
Track which articles actually deflect tickets
Automation
No-code rules for the work no one should have to do
Feature 01 / 04
If/then composer with tag, plan, channel, and SLA conditions
Feature 02 / 04
Time-based escalations and reminders
Feature 03 / 04
Webhook actions with retries and dead-letter queue
Feature 04 / 04
Test a rule against the last 100 tickets before publishing
SLA & reporting
SLAs that pause when the customer goes quiet
Feature 01 / 04
Custom business calendars and holiday lists
Feature 02 / 04
Breach warnings 50% · 75% · 90% before deadline
Feature 03 / 04
Real-time dashboards
response, resolution, CSAT, volume
Feature 04 / 04
Export to CSV or push to a webhook on the hour
Customer satisfaction
CSAT signals fed back into the inbox
Feature 01 / 04
1–5 face scale with an optional free-text follow-up
Feature 02 / 04
Re-open low-score tickets automatically
Feature 03 / 04
Agent-level and workspace-level CSAT panels
Feature 04 / 04
Weekly digest via email or webhook
Security & governance
Built for regulated industries and white-label resellers
Feature 01 / 04
Roles & permissions
Team-scoped role engine — admins, agents, viewers, customers, or your own definitions.
Feature 02 / 04
SSO & SAML
Google, Microsoft, Okta, and any SAML 2.0 IdP. SCIM provisioning on Enterprise.
Feature 03 / 04
Tamper-evident audit log
Every change — replies, exports, impersonation — signed and exportable.
Feature 04 / 04
EU · UK · US residency
Choose your data region per workspace. Dedicated tenancy on Enterprise.
Audit log
Tamper-evident audit log
- 11:04:18 EL Erik L. replied ticket HD-4127
- 11:02:41 · system assigned ticket HD-4127
- 10:58:02 MS Mira S. exported report CSAT-Q2
- 10:51:55 EL Erik L. updated macro pwd-reset
- 10:44:17 RF Renata F. impersonated agent jdoe@
- 10:39:00 · system rotated webhook key
- 10:28:44 MS Mira S. created SLA policy P1
Honest comparison
Six multi-brand features
Helpdash wins on 6 of 6
Zendesk
0 / 6
Helpdash
0 / 6
Freshdesk
0 / 6
- 01 Multi-tenant + white-label native
- 02 Per-workspace pricing (no per-seat)
- 03 Custom domain on every paid plan
- 04 Embeddable widget · popup / modal / drawer
- 05 Multi-language out of the box
- 06 Sub-second WebSocket chat latency