The places your customers write from. The tools your team builds with. Bring them closer to your support workspace.
Find your connection16 connections
Bring incoming email into tickets and keep replies with the conversation.
Configure your inbound and outbound mail settings in the workspace. Sender details and brand identity help replies arrive from the right team.
Open the setup guideGive website visitors a direct line to your support team.
Open Integrations → Chat widget to configure the appearance and greeting, then add the widget snippet to your website.
Open the setup guideReceive incoming WhatsApp messages as requests in your workspace.
Add a WhatsApp channel and its phone number ID, then configure the Meta webhook connection. This integration listing covers inbound messages.
Open the setup guideBring incoming Instagram messages into your support workflow.
Add the Instagram account ID under Integrations → Channels and configure the Meta webhook. This integration listing covers inbound messages.
Open the setup guideCapture incoming Facebook Messenger conversations as requests.
Connect your Facebook page ID in the channel settings and configure the Meta webhook. This integration listing covers inbound messages.
Open the setup guideCollect incoming text messages with your other support requests.
Configure an SMS channel and the matching Twilio webhook for your number. This integration listing covers inbound messages.
Open the setup guideConnect a support ticket to the work your technical team tracks in Jira.
Configure Jira in your workspace system settings and test the connection. Map the project to a Jira project key, then link an existing issue or create one from a ticket. You can also push existing ticket comments and attachments.
Open the setup guideDeliver support notifications to approved Telegram subscribers on your team.
Enable Telegram in system settings, configure the bot token and test the connection. Approve subscribers and link them to workspace users to receive their configured notifications.
Open the setup guideLet events in Helpdash set useful work in motion in another system.
Create a webhook in Integrations → Webhooks. Choose its event subscriptions and endpoint, then inspect delivery outcomes from the workspace.
Open the setup guideBuild a connection around the way your own team works.
Manage API credentials in Integrations → API keys. Choose access appropriate to the integration and keep each credential limited to its intended use.
Open the setup guideLet your team sign in to the workspace with their existing Google account.
Configure Google OAuth in your workspace authentication settings. Members sign in with their work account instead of another password to manage.
Open the setup guideAuthenticate members against your existing directory, and import users from it.
Configure the directory connection in system settings and test it before enabling. Imported users are matched to workspace members; roles and permissions stay yours to assign.
Open the setup guideConnect the identity provider your organisation already uses for access.
Exchange metadata with your identity provider in the workspace authentication settings.
Open the setup guideKeep workspace membership in step with your identity provider.
Enable SCIM alongside your SSO connection so joiners and leavers are reflected in the workspace.
Open the setup guideRaise a ticket from a telephony platform, an SMS gateway or your own intake form.
Use an API key scoped to the integration and post requests to the ticket endpoint. Each submission joins the same queue, with the same ownership and service deadlines as any other channel.
Open the setup guideConnect compatible external AI clients to your Helpdash workspace.
Open Integrations → AI connectors to issue a scoped MCP token, or use OAuth with a compatible client. Scope and owner permissions control the available tools. Confirm client protocol compatibility during setup.
Open the setup guideTry a different name or choose another category.
Use a compatible external AI client to explore support context and prepare useful work with Helpdash’s MCP tools.
See the access controlsThe external assistant uses the access you grant. Module write scopes are opt-in; prompts such as triage, draft reply and weekly report prepare work for a person to review.
Start in your own workspace or talk through your integration requirements with our team.
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