helpdashMake your welcome feel like yours.
Configure and embed the website chat widget with your workspace identity. Set the greeting and appearance so customers know who they are talking to.
Embeddable widget · Appearance settings · Welcome message Live chat
Be there at the moment of “how?”
A question about setup. A detail before buying. Put a helpful human one conversation away, directly on your website.
A little help,
right here.
right here.
A
Talk to our team Here to help
Hello! What can we help you with?
How do I invite my team?
Open Team, choose Members, and send them an invite. I can walk you through it.
Write a message…
Made for the work behind the answer
A small window. A much better conversation.
Give the conversation your full attention.
Work from the agent chat inbox, assign conversations and use visitor context to understand the request. Your support team has a dedicated place to handle the live exchange.
Agent inbox · Conversation assignment · Visitor contextKeep going when it needs more time.
Convert a conversation into a ticket when a quick answer needs follow-up. The request can then move through your ticket workflow with an owner and a visible status.
Chat-to-ticket handoff · Ownership · Follow-upA few good
questions.
Where can I install the widget?
The widget is designed to be embedded on a website with a script snippet. Your workspace settings provide the configuration for your installation.
What if a chat cannot be resolved immediately?
An agent can turn the conversation into a ticket and continue the work in the support workflow, rather than leaving it as an isolated chat.
Does live chat include an AI chatbot?
This is a live conversation tool for your support team. Helpdash also offers MCP connectors for compatible external AI assistants; those are a separate integration.
Part of a bigger picture.
Bring the rest of your support work along.