helpdash1
Keep each client recognisable.
Group contacts under company records and organise work by project. Configure brand identity, sender details and portal settings so a client sees the service they signed up for.
Explore workspaces and brandsFor MSPs
Many clients. One place to serve them.
Each client expects their own service. Your team needs one place to deliver it. Keep the boundary clear without splitting your working day across systems.
Start with HelpdashPPriya at Halden ITAn example conversation
Two of our sites cannot reach the shared drive since this morning.
Managed serviceEverything in its place.
- Team
- Service desk
- Owner
- Assigned
- Context
- Conversation + customer
- Next step
A day in your workspace
A client ticket lands with its account, its owner and its deadline.
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Send the work to the right engineer.
Use group routing with agent skills, availability, capacity and shifts. Rules can set priority and ownership from the client, the project or the ticket itself.
Explore routing and rules3
Hold the service promise.
Apply SLA policies with business hours so response and resolution deadlines follow your contracted service window, and escalation rules act before a deadline passes.
Explore SLA managementThe service record, ready when a client asks.
A report per client, not per guess.
Filter reports by company, project, group or assignee, and export the matching rows as CSV for a service review.
Repeat work without repeating yourself.
Save recurring action bundles as scenarios, and keep internal runbooks in the knowledge base for the next engineer on shift.
Separate where you need to.
Brands give each client a familiar identity inside one workspace. Where a client needs its own tenant boundary, use a separate workspace.
Let’s make it work
for your team.
Start exploring your own workspace, or walk through your support setup with us.