helpdash1
Meet the question where it starts.
A visitor opens your website chat during setup. An agent can answer there, or turn the conversation into a ticket when it needs a deeper follow-up.
Explore live chatFor SaaS teams
Keep your customers moving forward.
From the first “how do I?” to the account that needs a little more care. Give your support team the context to help customers get somewhere.
Start with HelpdashMMaya at NorthstarAn example conversation
Our team is ready. How do we set up the right permissions?
OnboardingEverything in its place.
- Team
- Product support
- Owner
- Assigned
- Context
- Conversation + customer
- Next step
A day in your workspace
An onboarding question becomes a confident next step.
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See the account behind the request.
Contacts and companies connect the request to a customer record. Keep account details, recent tickets and internal notes close when another teammate picks up the work.
Explore the shared inbox3
Make the next setup easier.
Turn a recurring explanation into a help centre article. Published public guides can appear as suggestions while an agent writes the next reply.
Explore the knowledge baseA place for the work after the reply.
Give technical questions a route.
Use agent groups, ticket priorities and automation conditions to hand requests to the people best placed to help.
See what your customers are asking.
Look at volume by project, company and channel. Review customer ratings and comments alongside the support work.
Connect your existing tools.
Use the API, webhooks or compatible external AI assistants through MCP to bring Helpdash into your wider workflow.
Let’s make it work
for your team.
Start exploring your own workspace, or walk through your support setup with us.