helpdashA help centre with room to grow.
Organise articles by category and language. Give each guide a useful excerpt and search metadata so customers can find the right answer without starting a ticket.
Categories · Languages · Search · SEO fields Knowledge base
Your best answer. Ready for the next person.
Turn the things your team knows into help people can find. Publish customer guides, keep internal playbooks and bring useful articles into the reply.
How can we help?
Search for an answer
Bring your team on board
Invites, roles and your first workspace.
Make it your own
A familiar place for your customers.
Published and ready to help
Made for the work behind the answer
Write it once. Make it easy to find again.
A publishing process your team can trust.
Draft, review, publish and archive articles. Separate authoring from publishing permissions, choose public or internal visibility, and restore an earlier version from revision history.
Drafts and review · Visibility · RevisionsBring knowledge back into the conversation.
Published public articles can be suggested in the reply composer. Give your agents a useful starting point and send customers a consistent explanation.
Article suggestions · Ticket context · Reusable answersGive customers a place to follow the work.
The customer portal lets people sign in with a single-use email link, open a request and follow their existing tickets. Pair self-service answers with a clear path to a person when more help is needed.
Customer portal · Email sign-in links · Request trackingA few good
questions.
Can some articles stay internal?
Yes. Articles have public or internal visibility. An article appears in the customer help centre only when it is both published and public.
Can a writer draft without publishing?
Yes. Article management and publishing use separate permissions, so you can decide who writes and who takes an article live.
Can we recover an earlier article?
Article saves create revisions. Your team can inspect revision history and restore an earlier version in the editor.
Part of a bigger picture.
Bring the rest of your support work along.