helpdashThe same workspace.
Arranged for your day.
Support looks different in a product team, an agency and a managed-service desk. Start from the shape of your operation and see how the pieces fit together.
Built for your team.
SaaS teams
Keep your customers moving forward.
Connect onboarding questions, technical support and customer context in a Helpdash workspace for SaaS teams.
ExploreAgencies
Many clients. A clearer way to care for them.
Organise agency support with projects, company records, brands and time tracking in Helpdash.
ExploreSupport teams
Make a busy support day feel more manageable.
A connected support workspace for ticket ownership, live conversations, service deadlines and customer feedback.
ExploreMSPs
Many clients. One place to serve them.
Run managed-service support across client brands with projects, company records, routing and service deadlines in Helpdash.
ExploreCustomer portal
A place your customers can check for themselves.
Give customers a branded portal to submit requests, follow progress and read published help articles.
ExploreSLA management
A promise you can actually keep.
Set response and resolution targets with business hours, escalation rules and SLA compliance reporting in Helpdash.
ExploreCSAT surveys
The answer after the answer.
Collect a customer rating and comment after resolution, and read the feedback alongside the ticket and the agent who handled it.
ExploreOr start from
a capability.
Six product areas, each with a page of its own.
Tickets, customer context and clear ownership in one shared workspace.
Website conversations with the context to continue beyond the chat.
A searchable help centre and internal knowledge, written by your team.
Rules, reusable scenarios and execution history for the work between replies.
Team structure, brands and permissions that fit your support operation.
Support reports, SLA visibility and customer feedback in one place.