helpdash1
Bring the requests into view.
Collect email tickets and handle website conversations from your support workspace. Use views, statuses and priorities to find the work that needs your attention.
Explore the shared inboxFor Support teams
Make a busy support day feel more manageable.
Give every request a place, every teammate a clear next step and every customer a conversation that keeps its context.
Start with HelpdashAAlex at Good CompanyAn example conversation
I need a hand with my account. Here is what I have tried so far.
Account helpEverything in its place.
- Team
- Customer support
- Owner
- Assigned
- Context
- Conversation + customer
- Next step
A day in your workspace
From an incoming request to a team that knows what to do.
2
Give the next step an owner.
Route work to an agent group, assign a teammate and add internal context. SLA policies and escalation rules help you follow the response and resolution deadlines.
Explore automation3
Learn from what happened next.
Review response time, service compliance and ticket lifecycle reports. Read the customer’s rating and comment after resolution to understand the experience behind the ticket.
Explore reports and CSATThe support essentials, working together.
Useful answers, close at hand.
Reuse canned responses and share published help articles from the reply workflow. Keep internal knowledge available for the less familiar questions.
A shared process for routine work.
Build rules around ticket events and customer context. Test them with a dry run and inspect the execution log when you need to understand an outcome.
Room for the way your team works.
Configure roles, agent groups, projects and business hours. Separate who can manage the workspace from who can answer the next request.
Let’s make it work
for your team.
Start exploring your own workspace, or walk through your support setup with us.