helpdash Metrics
CSAT
Customer Satisfaction Score
A metric measuring how satisfied a customer was with a specific interaction, usually surveyed right after resolution.
Customer Satisfaction Score (CSAT) measures how happy a customer was with a specific interaction — most often collected with a short survey (a 1–5 scale or thumbs up/down) sent immediately after a ticket is resolved, while the experience is fresh.
CSAT is the tightest feedback loop in support: it maps directly to conversations your team handled, and you can trend it per agent, channel or priority. To keep it trustworthy, send it automatically at resolution and make responses tamper-proof. Helpdash CSAT surveys auto-send on resolution and are signed.