Canned Response — Canned Response (Macro)
A saved, reusable reply for common questions — keeps answers fast and consistent across the team.
A canned response (sometimes called a macro) is a pre-written, reusable reply for a question your team answers over and over. It saves agents from retyping the same explanation and keeps tone and accuracy consistent across the team.
The best canned responses are short, editable before sending (so they don't feel robotic), and kept in sync with your knowledge base. Helpdash includes canned responses alongside its automation and knowledge tools.